Frequently Asked Questions

superbajee All Your Answers Right Here

From opening an account to withdrawing money via bKash, using bonuses or cricket betting — find detailed answers to all your questions in one place.

superbajee has put together a complete English-language help centre for players in Bangladesh. Below, your most frequently asked questions are organised into five sections — account registration, deposits and withdrawals, game rules, bonuses, and responsible gaming. If anything is still unclear, our 24/7 Bengali live chat support is always ready.

Section 01

Account and Registration

To open an account at superbajee, you need an active mobile number, a password, and you must be at least 21 years old. Enter accurate information in the registration form, as this will be used to verify your identity when you make withdrawals later. The process takes just a few minutes and is fully mobile-friendly.

No. According to superbajee policy, each person may hold only one account. If multiple accounts are opened from the same mobile number or device, all accounts may be suspended and funds held in them may be forfeited. If you have any doubts, contact support.

Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. The whole process usually takes under two minutes. If you run into trouble, get help via superbajee live chat.

When you attempt a large withdrawal for the first time, superbajee may ask you to confirm your identity. Verification is completed by uploading a photo of your national ID card or passport. This is done to protect your account, and your information is kept completely confidential.

The superbajee website is fully mobile-friendly and works smoothly in any smartphone browser — no separate app download needed. On both Android and iOS you can easily access superbajee via Chrome or Safari, and the gaming experience is very close to that of a native app.
Section 02

Deposits and Withdrawals

Deposits from bKash into your superbajee account are usually instant — in most cases the balance is credited within a few seconds to a few minutes at most. Occasional brief delays can happen due to network issues. The minimum deposit amount is ৳200.

Yes. At superbajee you can easily deposit and withdraw using Nagad, Rocket and Upay in addition to bKash. Bank transfer is also supported. The minimum deposit amount is the same for every method — ৳200. No extra fees are charged regardless of the deposit method.

The withdrawal process at superbajee is usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. If your account verification is complete, the process will be even faster. In the rare case that additional verification is needed, support will let you know.

superbajee does not charge any fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges, which are outside superbajee's control. For bank transfers, the bank's own policies also apply.

If the withdrawal request is still in a "pending" status, it may be possible to cancel it by contacting live chat. Once processing has begun, cancellation is not possible. So before submitting a withdrawal request, make sure the amount and method are correct.
Section 03

Games and How to Play

At superbajee you can bet on BPL, IPL, T20 World Cup and various other international cricket matches. You can place bets both before the match starts and live during the match. Markets are available including match winner, total runs and number of wickets. It is wise to set your own budget before betting.

RTP (Return to Player) is the theoretical rate at which a game returns a percentage of total wagers to players over the long term. It works as a long-term average — it does not apply to each individual spin or bet. All games at superbajee come from verified software providers, so fair play is assured.

Aviator by Spribe is a crash-style game. A plane takes off and a multiplier keeps rising. You need to cash out before the plane "crashes". If you cash out in time you win a multiple of your bet; otherwise you lose the entire wager. It is fast-paced and exciting, but responsible play is important.

superbajee's live casino offers games with real dealers including roulette, baccarat, Sic Bo, Dragon Tiger and many other popular titles. Games from world-class providers such as Evolution Gaming and Ezugi are available. A good internet connection gives you the best live gaming experience.

Yes. Many popular fishing games are available at superbajee, including JILI's Mega Fishing, All-star Fishing, Dragon Fortune, Bombing Fishing, Jackpot Fishing, Royal Fishing, Happy Fishing and Ocean King Jackpot. These games run great on mobile and support multiplayer play.

If the connection drops, the game pauses temporarily. When you reconnect, the game will resume from where it left off. For live betting, any bet placed before the disconnection is recorded on the server and that result applies. If you have any issues, let support know.
Section 04

Bonuses and Promotions

After opening a new account at superbajee, you will receive a 100% welcome bonus on your first deposit, up to ৳15,000. For example, depositing ৳1,000 gives a bonus of ৳1,000 — making your total balance ৳2,000. Depositing ৳32,000 gives the maximum bonus of ৳15,000 — making your total ৳47,000. A 10x wagering requirement must be met to use the bonus.

A 10x wagering requirement means you need to place bets totalling 10 times the bonus amount before it can be withdrawn. Example: if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets. This requirement can be met using bonus cash. The time limit and full details of the requirement are stated on the superbajee terms and conditions page.

superbajee has three VIP levels: Bronze — weekly cashback up to 0.3%, Silver — up to 0.5%, and Gold — up to 0.8%. You move up to higher levels gradually through regular play. Higher levels also bring special offers, priority support and exclusive promotions.

Cashback is paid each week as a set percentage of your total wagers. The higher your VIP level, the higher the percentage. Cashback is generally credited directly to your account and carries a lower wagering requirement than standard bonuses. Full details are stated in the specific terms and conditions of each promotion.

No. You cannot withdraw right after receiving a bonus. You must first meet the wagering requirement (10x). However, if you prefer, you can choose not to claim the bonus and play with or withdraw your deposit directly — in that case the bonus terms will not apply. Make your decision before accepting the bonus.
Section 05

Safety and Responsible Gaming

superbajee uses SSL encryption technology to keep your personal and financial information secure. All transactions are processed through secure channels. Your information is not sold or shared with third parties. To learn more about security, read our privacy policy.

superbajee is for persons aged 21 and over only. Minors opening accounts is strictly prohibited. If any account is found to belong to a minor during age verification, that account will be closed immediately and funds will be returned.

Yes. superbajee takes responsible gaming seriously. You can request that your account be closed for a set period or permanently. Contact our 24/7 live chat to do this. Options to set deposit limits or a cooling-off period are also available.

superbajee believes gaming is for entertainment, not a way to solve problems. If you feel gaming is getting out of control, contact our support team — they will help you use responsible gaming tools and arrange self-exclusion if needed. Visit our responsible gaming page for more information.

If you see unauthorised logins or transactions on your account, change your password immediately and notify superbajee support via live chat. Acting quickly makes it easier to secure the account. Never share your password with any third party.

superbajee support is available seven days a week, 24 hours a day. Our live chat is operated entirely in Bengali, so any player in Bangladesh can get help with ease. You can also contact us by email: [email protected]

Still have questions?

Our expert support team is with you in English 24/7. Get instant help on live chat or send your detailed questions by email.

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We typically respond within 15 minutes to 2 hours.